Returns & Refunds Policy

At Dawsons Living, we want you to be completely satisfied with your purchase. If you need to return an item, please read the information below to understand our returns process.

30-Day Returns

You may return most products within 30 days of receiving your order for a refund, provided that:

• The item is unused and in its original condition.
• All original packaging, accessories and documentation are included.
• The product is securely packaged for safe transportation.

Once your return has been received and inspected, we will process your refund in accordance with your statutory rights.

Returning an Unwanted Item

For unwanted items, we can arrange for one of our approved couriers to collect the product from your address.

Please note:

• A responsible person must be present to hand the parcel directly to the courier.
• Collections are available Monday to Friday between 9:00am and 5:00pm (excluding public holidays).
• Unfortunately, we cannot provide or request an exact collection time, and the courier is unable to telephone ahead.

Original Packaging

If you have disposed of the original packaging, you will need to provide suitable replacement packaging before collection.

It is the customer's responsibility to ensure the product is packaged securely enough to travel safely through the courier network. We cannot accept responsibility for damage caused by insufficient packaging.

Faulty or Damaged Products

If your product develops a fault within the applicable warranty period, please contact us as soon as possible.

Where appropriate, we will:

• Arrange a courier collection free of charge.
• Supply replacement packaging if required (available for faulty products only).
• Inspect the returned item.
• Repair the product where possible.
• Supply replacement parts where appropriate.
• Replace the product or issue a refund where a repair is not practical.

In some cases, where a fault is minor and does not affect the safe use of the product, we may offer replacement parts or a partial refund as a quicker and more convenient resolution.

How to Arrange a Return

The return process depends on where you purchased your item.

Orders Placed on Our Website

Please contact our customer service team via the Contact Us page on our website. We will arrange the return and provide further instructions.

Amazon Orders

If you purchased through Amazon, please open your return request directly through your Amazon account using the Amazon Returns Centre. This ensures your return is processed in line with Amazon's returns procedures.

eBay Orders

If you purchased through eBay, please open a return request through your eBay account. We will then arrange the return through the eBay returns process.

B&Q Marketplace Orders

Orders placed through B&Q Marketplace can be returned to your local B&Q store. Please take your order number with you when returning the item.

Please note that the customer is responsible for arranging transport to the store and any associated costs unless the item is faulty or otherwise covered by your statutory consumer rights.

Refunds

Once your returned item has been received and inspected, any refund due will be processed back to your original payment method.

Refund processing times may vary depending on your payment provider.

Your Consumer Rights

Nothing in this Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.